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YES! We ARE Open

Yes! We are OPEN and continue to distance and follow safety measures within our clinic. We want our patients and visitors to feel comfortable with our services when they are here for their appointment.

👁We are offering curbside pickup of glasses, contact lenses and our eye care products.

👓We are happy to adjust your glasses to you during your fitting so they are ready for pickup upon arrival.

👀We can order contact lenses and have them shipped directly to you if curbside doesn’t suit.

💧We’ll prepare your eye drops and other products for timely pickup.

👁Also, for your convenience, we’re now accepting etransfer. If there’s anything we can do to make your experience with us during this trying time safe, please call and ask.

We’re in this together!

Optometrists ARE Essential!

To our Valued Patients,

We are pleased to share that Optometrists are NOT included in the recent province wide lock down announcement. We will continue to provide care to our patients following the stringent protocols we have been using since the onset of the COVID-19 pandemic. As always, the safety of our patients and staff is our top priority.

We will be closed December 24, 2020, as per our usual holiday closure, and plan to resume care on January 4, 2021.

If you are experiencing an ocular emergency during the time of closure, please present yourself to your nearest emergency department.

Thank you for your continued patronage and enjoy a safe holiday season!

World Diabetes Day ~ November 14

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ONE Canadian is diagnosed with diabetes every THREE minutes. Optometrists can spot early signs of diabetes and help prevent diabetes-related eye problems. On this day we encourage you to educate yourself and consider how you can raise awareness to help end this epidemic.

#saveyoursight #EndDiabetes

Back to School 2020

Back to school routines are a little different this year but one thing remains the same and that is making your child’s vision a priority. Increased screen time for our children may increase eye strain and Blue Light blockers may ease their eyes as well as improve sleep patterns. Ask your optometrist for more information.

Protect Eyes Early!

Teaching your children to wear sunglasses when they are young may help prevent eye disease as they age! Let us help you choose sunglasses that are right for you and your family. Visit us today!

kids eyes

Closed for Canada Day

Just a reminder we are closed Wednesday, July 1st to celebrate our beautiful country! Enjoy the day and celebrate safely. We’ll be back in the office Thursday 8am-8pm and Friday 8am-5pm.

Canada

Safely Opening

We have been looking forward to this day for a very long time and we are pleased to say we’re opening Monday, June 8!

We’ve made some changes around the office to follow physical distancing guidelines and we assure you that safety is our number one priority.

•First and foremost please note all pre-booked appointments have been cancelled and we will reach out to you to reschedule. This has been done in order to accommodate all of the appointments that were missed during our closure.

• All staff will be screened before every shift and patients will be screened upon booking and again when they arrive for their visit.

• Please come to your appointment wearing a clean, well fitted mask. If you arrive early, please wait in your vehicle until your scheduled time. You will be met at the door and your hands will be sanitized before entering the clinic.

• All visits to the office are by appointment only and this includes all frame adjustments and repairs. If you are needing our optical department for glasses concerns please press 2 when you call the office (613-257-1711) or reach out through email at optical@heritageoptometric.ca. Our doors will be locked at all times so please ring the doorbell for assistance.

• Please arrive to your appointment alone (unless assistance is needed) and if possible leave personal belongings in your vehicle.

• All books and magazines have been removed from our waiting room and there is no children’s area at this time.

• Protective shields have been installed in various areas of the clinic including the front desk and on equipment in the doctor’s rooms.

• All staff and doctors will be wearing appropriate Personal Protective Equipment (PPE) including masks, eye protection and scrubs.

• All patient touch points will be disinfected after each patient encounter. We’ve implemented a number of CONTACT-LESS procedures including e-Transfers (you may still pay by debit & credit if you wish), emailing receipts and prescription requests. We’ll also be updating patient information before your exam over the phone and we’ll soon have an online fill-able questionnaire available on our website.

• Our lab staff will be more than happy to provide “white glove service” to all patients in our gallery. Please allow our opticians and frame stylists to custom select and recommend the right frames for you. Any frames touched will be disinfected before use with our next patient.

• Lastly, we are happy to see you all again, but in respect to physical distancing, please refrain from visiting after your appointment as there will be patients coming in after you.

Thank you for your cooperation as we navigate through our new routine. Our phone lines and email will also be very busy so please be patient and we’ll respond as soon as we can.

Please visit our website for more reopening details at www.heritageoptometric.ca

~ Heritage Optometric Clinic

Reopening

It’s time to open our doors again! We are pleased to welcome you back to our office as of June 8th. Things will look a little different than you’ve been accustomed to. Here is what you can expect:

Personal Protective Equipment/Disinfection

All of our staff and doctors have been equipped and trained on the use of Personal Protective Equipment. We have taken further measures and have refitted our office with plexiglass shields and breath shields within the exam rooms. We are fully stocked with hand sanitizer and proper disinfecting solutions for surfaces and equipment.

Patient Appointments

All pre-booked patient appointments have been cancelled until further notice. As we are required to work at significantly reduced schedules and maintain proper distancing within the office, we will be working hard to deal with the number of patients who have had their appointments affected by the closure. Our staff will be calling patients to get a better understanding of your current eye care needs and will attempt to book those who have imminent concerns. To help accommodate patients, we have extended our hours from 8am-8pm Monday to Thursday and 8am-5pm on Friday. Patients will be screened for COVID symptoms at the time of booking and again upon entering the clinic. All patients at the age of 3 and above are required to wear a mask to enter.

Eyewear Needs

We will be booking appointments for frame selection, repairs, adjustments and pickups. If you would like to make an appointment specifically for eyewear, please call our office (613-257-1711) and press 2 to be transferred to the optical department or send an email to optical@heritageoptometric.ca

Teleoptometry Virtual Appointments

We are pleased to offer patients Virtual Teleoptometry appointments through a secure platform called Doxy.me. These appointments can be useful for patients with red eyes, dry eyes, allergies and other vision concerns. Our doctors will do their best to recommend therapy, prescribe treatment or alternatively arrange an in-person visit where possible. Further information will be provided at time of booking. Thank you all for your support and patience during this time. We look forward to seeing everyone back at our office!

~ Heritage Optometric Clinic ~

It's time to open our doors again!

 

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Please see our blog for reopening details and what to expect!

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Contact Lenses and COVID-19

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